Terms of Service

The service

HotelLobby AI is an independent video creation tool at hotellobbyai.run. It is not affiliated with Kling AI, COLORS, the artists, or their labels. The generator uses two submitted portraits to replace the left and right performers in a reference video through the enabled generation provider and model. These can include Fal/Kling, Replicate/Pruna, or APIMODELS, depending on the active service configuration. Generation is available only when the service is configured and enabled. Reference previews and casting examples illustrate a format, not a guaranteed personalized result.

Your photos and permissions

Only submit photos you have permission to use and animate. Obtain agreement from each depicted person to submit their photo to this service, its content-moderation provider, and its generation provider and to animate their likeness. By submitting, you authorize us to process the images and send them to the moderation and generation providers to review and fulfill your request. Do not create deceptive impersonations, harassment, unlawful material, or content that violates someone else's privacy or intellectual property rights. You are responsible for the rights needed to publish your resulting video and soundtrack. Access to a reference clip, song, or generated result does not by itself grant music, performer, brand, or commercial-use rights. Review the result and the permissions needed before sharing it.

Prohibited content and NSFW moderation

Our Acceptable Use Policy applies to all generation requests and results. When Creem's official prompt moderation is enabled, your entered text is screened before generation; flagged or denied prompts do not proceed. An unavailable check does not authorize generation, and input blocks do not consume generation credits.

Do not submit, request, generate, or distribute pornography, sexual nudity, sexually suggestive content, sexual exploitation, or non-consensual intimate imagery. Any sexual content involving minors is prohibited. Also prohibited are hateful or discriminatory abuse, targeted harassment, graphic or exploitative violence, threats, encouragement or instructions for self-harm, unlawful material, and content that violates another person's rights. Do not try to bypass moderation by disguising instructions, changing references, splitting requests, or falsely claiming that content has already been approved.

When generation is enabled, we use SeeAPI to check the text actually sent to the model, all submitted reference images and input video, and generated video outputs before release. The text policy covers sexual explicitness, sexual suggestions, sexual content involving minors, violence, hate, harassment, and self-harm. Context affects the assessment; mentioning a topic for reporting, education, prevention, or seeking help does not automatically make it prohibited. We can refuse content or withhold a result when the assessment flags it. A blocked output is not available for viewing, downloading, or sharing through the service.

Automated moderation can make mistakes. Video moderation samples frames and may miss brief material; it does not review every frame, audio, or subtitles. Passing a check is not a guarantee of safety, legality, consent, intellectual-property clearance, or permission from another platform. You remain responsible for reviewing the result and using it lawfully. If you believe a decision is incorrect, contact support; submitting a support request does not guarantee approval or release.

Content rejection and a moderation-service failure are different outcomes. A timeout, unavailable service, missing result, or incomplete assessment is not treated as approval or as proof that you violated these terms. Generation or publication remains paused until the required checks pass. A task awaiting output moderation does not expose its video or thumbnail. Retrying a check reviews the original material rather than automatically generating another video.

Generation and credits

Selecting, swapping, and previewing photos does not submit a generation request or consume generation credits. Submitting a task requires an account, permission confirmation, and enough credits for the displayed cost. Generation credits are deducted only after all input checks pass. An input rejected by moderation does not consume generation credits. Each new generation submission may consume credits; check the cost before trying again.

Generation depends on an external provider and may take several minutes or fail. Identity, motion, framing, and audio fidelity can vary. A particular duration, aspect ratio, or processing time is not guaranteed by a reference preview; available output depends on the active template and provider.

When the system marks a task as failed or canceled, its charged credits are returned. A temporary status-refresh error or a task still in the queue does not itself mean generation has failed. A completed video that does not match your creative preference is not automatically treated as a failed task. If a generated output is blocked by moderation, the task's charged generation credits are returned under the same credit-reversal rules as a failed task. If output moderation is temporarily unavailable, the result remains inaccessible and the original charge remains recorded while the check is resumed; retrying moderation does not charge for generation a second time. Credit reversal is not a cash refund.

New registrations do not receive generation credits and need a paid pack for their first generation. Existing unexpired balances, including previously granted credits, remain usable for generation when they cover the quote; another purchase is not required. Daily check-in rewards unlock after your first confirmed purchase: 5, 5, 10, 5, 5, 5 and 10 credits over a seven-day streak. Claims reset at 00:00 UTC, a missed day restarts the streak, and each reward expires 30 days after grant. Generation costs depend on the selected model, duration, quality and audio options. The generator displays the credit quote before submission. One-time credit packs are listed on the pricing page; purchases are available only when checkout is enabled. These packs do not create a subscription or automatically renew. Purchased pack credits do not expire, cannot be transferred, and cannot be redeemed for cash. Credit packs do not guarantee a fixed number of videos. Supported durations and output formats vary by model. A completed result is not guaranteed to meet your preferences. Prices are in USD; applicable taxes are shown before payment. Contact support for payment or cash-refund questions; an automatic credit return for a failed task is not a cash refund. These packs include neither permanent video hosting nor commercial-use rights to photos, likenesses, footage or music.

Monthly and yearly subscriptions are available only when checkout is enabled and automatically renew until renewal is canceled from Billing. Each successful monthly payment grants that month’s displayed credits. A yearly plan charges the full annual amount shown and grants all annual credits upfront, with no monthly refill. Unused subscription credits expire at the end of the paid month or year and do not roll over. Existing orders and subscriptions retain their agreed terms. Canceling renewal keeps this period available until its end. Failed payments do not grant a new period. One account may hold one subscription across payment providers. Changing plans and automatic prorated upgrades are not offered in this version; purchase a pack for extra credits. A full cash refund, if approved and confirmed by the payment provider, revokes the unused credits tied to that payment; a refund for an older period does not revoke a later paid period. Partial refunds require support review. If a task fails after its original credits have expired or been revoked by a payment refund, returning its consumption does not make those credits spendable again.

Availability and results

An account is required to submit jobs and access your history. Keep your login details private. Approved videos may use access-controlled storage and temporary download links. Storage retention and provider-hosted output links may expire; save completed videos you want to keep. Do not rely on the service as the only copy of your work.

Support and changes

For generation, credit, payment, refund, or account assistance, use the support ticket page in your account or email support@hotellobbyai.run. Our Privacy Policy explains how submitted photos, account records, and support content are handled. These terms will be updated as the product and enabled services change.